Safety Aware offers a one-stop Health and Safety consultancy and training provision, working with clients throughout the UK and Europe.
Safety Aware Limited-Health, Safety, Management & Quality Consultancy and Training
SEARCH

HOME > SERVICES > MANAGEMENT TRAINING > CUSTOMER SERVICE

Services
Customer Service
This course deals with the direct responsibilities of the Manager
- taking the customer as the starting point for quality output.
Learning Outcomes - on completion the candidate should be able to:
  • Recognise the organisation's external customers and own internal customers, including potential customers
    Identify external and internal customer needs
  • Recognise the need to set customer care standards and to meet them through work planning and quality systems
  • Maintain effective customer relationships
Content
  • How to identify the internal customer chain, external customers, and potential customers
  • Techniques for identifying customer needs
  • Methods of establishing relevant customer care standards and procedures
  • Use of appropriate planning and quality systems to monitor and fulfil customer care standards
  • Methods to establish and maintain effective relationships with customers at all stages

For more information, or to book course places, please contact us.
Looking after your Health, Safety, Management & Quality Assurance needs
address