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HOME > SERVICES > MANAGEMENT TRAINING > COMMUNICATION
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Services
Communication
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The communication skills course provides the essentials of effective communication in all its forms relevant to the Manager.
Emphasis on non-verbal communication and feedback skills complements the coverage of face-to-face communication.
Written communication is also covered.
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Communication Process
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- The importance of effective communication at work and the effects of poor communication
- The stages in communication: sender - encoding - transmission - decoding - receiver
- Possible barriers to communication and methods to overcome them
- Ways to ensure effective communication in the workplace
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Communications Media
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- Different types of communication including oral, written, visual, and electronic and their relative advantages and disadvantages
- Techniques of face-to-face and indirect communication, and when each is appropriate
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Non-Verbal Communication
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- Body language including facial expressions
- The impact of personal appearance and use of mannerisms in the workplace
- Sending, receiving and interpreting unspoken messages (including inflection and tone)
- Effects of attitudes, perception and cultures on the interpretation of non-verbal messages
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Giving and Receiving Feedback
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- The importance of feedback to improve communication and performance
- Types of feedback and their relative values in communication (visual, written, oral, aural)
- Use of feedback to improve the performance of individuals in the workplace
- How to use feedback techniques (formal/informal; positive/negative; timescale; format)
- How to elicit feedback from others to improve own performance
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Meetings
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- The purpose, value and types of meeting
- How to consult with others and prepare to contribute effectively to a meeting
- How to make an effective contribution to discussion/decision making during a meeting
- Roles and responsibilities of individuals at a meeting
- Basic note-taking skills
- The importance of follow-up procedures after a meeting and how to use action plans to do so
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Written Communication
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- The value of the written word in avoiding errors and providing permanent records
- How to prepare letters, memos, report, e-mails and other forms of written communication in use within the organisation
- Planning for writing, including use of available information and the needs of the recipient
- Effective and appropriate use of tone, language, level of formality in a range of cases
- Image, structure, layout conventions including "house styles"
- Inclusion of visual materials to enhance understanding
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2 full days focusing on the subjects above
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For more information, or to book course places, please contact us.
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